Contact Us

Order directly through our website, or contact us on WhatsApp or our social media pages. Your order is confirmed once the product, quantity, price, payment method and shipping are confirmed. Please double-check the recipient’s name, phone number, address, product, quantity, colour or size, and any special details.

Our pieces are handmade, so preparation time depends on the product, the quantity and whether the piece is in stock or needs to be made. Some pieces need time for shaping, drying, firing, glazing and final firing. We’ll tell you the expected time before confirming your order.

Yes. We deliver to the address you choose. Delivery time and cost depend on the area and the size and weight of the order, and delivery is free on orders over 100 JD. We may contact you to confirm your address or delivery time.

Yes, we offer international shipping for selected products and destinations. Cost and time depend on the country, the size and weight of the order, the shipping company, the type of products and customs procedures. Any customs duties, taxes or clearance fees charged by the receiving country are paid by the customer unless agreed otherwise.

Available payment methods are shown at checkout. For special or large orders, an advance payment may be required before production begins.

Handle your pieces with care and follow the care instructions for each product, especially decorated pieces with fine handmade details. Not every ceramic piece is suitable for the dishwasher, microwave or oven.

Every piece is handmade, so small differences in colour, shade, shape, decoration, size and texture are natural. Lighting and screen settings can also affect how colours look. These small differences are part of each piece’s character and are not a defect.

Yes, within 3 days of receiving your order, if the piece is unused, in its original condition, undamaged, properly kept, and in its original packaging where available. Please contact us first: items cannot be sent back without our prior approval.

Yes, within 3 days of receiving it, if it is unused, unwashed, undamaged, in its original condition and not a customised or made-to-order piece. Once we receive and inspect it, the refund is processed through the available payment method. Return shipping costs are not refunded unless the return is due to our mistake.

Contact us within 24 hours of delivery and send clear photos of the piece, the outer packaging and the box from all sides if possible, with your order number or name. If the damage happened in shipping or we sent the wrong item, we’ll arrange a suitable solution such as a replacement or remaking the piece.

Absolutely. We make pieces in special colours, sizes, with names or writing, or to your own design. Visit our Special Orders & B2B page. Please note that customised pieces cannot be returned or exchanged for a change of mind once production has started.

Yes. We create corporate gifts, hospitality pieces, branded designs and wholesale orders. Quantities, prices, production time, advance payment, delivery and exchange terms are agreed in advance. Visit our Special Orders & B2B page to request a quote.

Yes. We run hand-building (25 JD per person) and wheel throwing (30 JD per person) workshops in Abu Nusair, Amman, every Saturday, Sunday, Tuesday and Thursday. No experience needed. Book a workshop ›

Yes. We offer kids, family, corporate and specialised workshops. Choose the option in the booking form or message us on WhatsApp, and we’ll arrange the details with you.

WhatsApp at +962 7 9663 3907. You can also call, email us at [email protected], or use the form on this page.

Yes, before production begins. Once production has started, especially for made-to-order pieces, cancellation or refund may not be possible.